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888-580-8373 | 952-405-7900

CCB Certification Policies and Procedures

Please read and understand CCB’s policies about applying for, attaining, and renewing a certification.

Auditing CEU submissions
CCB reserves the right to audit continuing education submissions at any time. The scope of these audits will be limited to verification of attendance and compliance with content area requirements. Fraudulent submission of continuing education for certification, or certification renewal, is grounds for prohibition from testing or revocation of certification.

Confidentiality policy
Information about candidates for testing or renewal of certification and their examination results are considered confidential. However, CCB, SCCE, and HCCA reserve the right to use information supplied by or on behalf of a candidate for research and publicity. Studies and reports concerning candidates will not contain information identifiable with any candidate, unless authorized by the candidate.

Examination appointment changes
No refunds will be issued to candidates who need to cancel an exam. Candidates must notify CCB at least five business days prior to the scheduled test date, if they are unable to attend the scheduled exam on that date.

Candidates have 90 days from the date of the cancelled exam to contact CCB and schedule a new test date.

If candidates fail to give five business days notice, or if candidates need to reschedule the exam more than once, a $50 rescheduling fee will be imposed. Candidates who fail to contact CCB within 90 days to reschedule the exam will need to complete a new “Examination Application” and submit a new exam fee to re-apply for the exam.

Late arrival for examination
Candidates who arrive after the scheduled testing time will not be admitted into the testing center.

Candidates not admitted due to late arrival have 90 days from the originally scheduled examination session to remit the rescheduling fee and contact CCB to schedule a new examination appointment, or the exam application and fees are forfeited.

Inclement weather or emergency
Every attempt is made to administer examinations as scheduled, however inclement weather or an unforeseen emergency may require CCB or AMP to cancel an examination. 

     If an examination is cancelled, all scheduled candidates will receive notification after the cancelled 
        examination and information on how to reschedule or re-apply for the exam.

     Candidates are encouraged to contact AMP’s “Weather Hotline” at 800-380-5416 or check its website,, prior to the examination to inquire about a testing center closing.

     Candidates who experience a personal emergency on examination day may request consideration
        of rescheduling the exam without an additional fee. The request must be sent to CCB in writing 
        within 30 days of the scheduled exam session. The request must include a description of the 
        emergency and supporting documentation. Considerations for rescheduling without additional 
        fees are made on a case-by-case basis.

AMP examination security
CCB and AMP maintain examination administration and security standards that are designed to assure that all candidates are provided the same opportunity to demonstrate their ability. The assessment center is continuously monitored audio and video surveillance equipment for security purposes.

Proctor dismissals from the exam
Testing proctors may dismiss a candidate from the examination if the candidate: 

     Is unauthorized to be admitted into the exam.

     Creates a disturbance or is abusive or otherwise uncooperative.

     Gives or receives help or is suspected of doing so.

     Attempts to take the examination materials or notes from the testing room.

     Attempts to take the examination for someone else.

     Is observed with notes.

Violation of any of the above provisions results in dismissal from the examination session. The candidate’s examination score is voided and the exam fees are forfeited.

Evidence of misconduct is reviewed by CCB’s Ethics Committee to determine whether the candidate will be allowed to re-apply for the exam. If re-examination is granted, a complete application and examination fee are required to re-apply.

Scores cancelled by AMP or CCB
CCB and AMP are responsible for the integrity of scores they report. On occasion, occurrences such as computer malfunction or misconduct by a candidate may cause a score to be suspect.

CCB and AMP are committed to rectifying such discrepancies as quickly as possible. CCB may void examination results if, upon investigation, violation of its regulations is discovered.

CCB hearing and appeal process
Upon report to CCB of a candidate or certification-holder’s action by an individual, government agency, or other investigating authority, a hearing before the full CCB Ethics Review Committee will be convened. The hearing will determine the facts related to the charge against the accused. The accused and all appropriate witnesses will be called before the hearing for a presentation of all relevant information needed to determine the facts.

Upon satisfactory determination of the facts as recorded by unanimous vote of the full committee, the committee will conduct a closed session to determine the action to be taken as a result of the charge. The decision of the committee may be appealed with or without cause by the accused to CCB Board of Directors. CCB Board of Directors will review the facts as determined by the Ethics Review Committee and may, at its discretion, convene a second hearing before the Board for the determination of fact. Upon a vote of unanimous consent to accept the facts as presented, the Board will convene in closed session to determine the final action to be taken in the matter of the charge before them.

Revocation of certification
Grounds for prohibition from examination or revocation of certification may include:

     Intentional misrepresentation of information provided on an application.

     Fraudulent submission of CEUs.

     Admission to or conviction that was not previously disclosed of any felony or misdemeanor directly 
        related to the candidate or certification-holder’s role as a compliance and ethics professional.